Terms & Conditions
Wokxy Wheels Private Limited is the owner of the brand "RideMantra", a mobile application under name and style "RideMantra" and the website located at URL www.ridemantra.com. These Terms of Use ("the Terms") govern the access to or use by any User being an Indian Citizen, from within India and its territories and also the possessions of the applications, websites, content products and services (applications, websites, content products and services are collectively referred to as "the Services") made available under the name and style "RideMantra" in India and its territories by Wokxy Wheels Private Limited (hereinafter for the sake of brevity referred to as "RideMantra" or "We" or "Us" or "Our"), a company registered under the Companies Act, 1956 and having its registered address at 131 - C Wing, Mittal Towers, Nariman Point, Mumbai - 400022.
The services are being offered only to Indian Citizens within the territory of India.
PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. BY USING THIS WEBSITE AND / OR APPLICATION AND ACCESSING THE INFORMATION, RESOURCES, SERVICES, AND TOOLS THEREIN, USER UNDERSTANDS AND AGREES TO ACCEPT AND ADHERE TO THE FOLLOWING TERMS AS STATED IN THIS DOCUMENT INCLUDING THE TERMS AND CONDITIONS AS STATED IN OUR PRIVACY POLICY HEREINBELOW (HEREINAFTER REFERRED TO AS "AGREEMENT").
By accessing and using the Services, User (hereinafter referred to as "You" or "Your" or "Yourself" or "User") shall be bound by the Terms of this Agreement, which establishes a contractual relationship between the User and RideMantra. If the User does not agree to these Terms, he/she may not access or use the Services. RideMantra may immediately terminate these Terms or any Services with respect to any of its User for violation of the Terms, or generally cease offering or deny access to the Services or any portion thereof, at any time without being bound to provide any reasons.
BY CREATING A USER ACCOUNT FOR USING THE SERVICES (HEREINAFTER REFERRED TO AS RIDEMANTRA ACCOUNT), THE USER ACKNOWLEDGES AND AGREES TO AS FOLLOWS:
  • It is understood that user is an Indian Citizen and is using the service within the territory of India ONLY;
  • It is understood and accepted that the User agrees to the Terms and Conditions of the Services provided by RideMantra;
  • It is understood and accepted that the User’s use of the Services provided by RideMantra, is solely meant for the User’s travel and not for any other purpose;
  • It is understood and accepted that the User will not assign or otherwise transfer his/her RideMantra account to any other person or legal entity;
  • It is understood and accepted that the User will not use the Services provided by RideMantra, for any illegal purposes, including but not limited to sending or storing any unlawful material on the Application and / or Website made available by RideMantra;
  • It is understood and accepted that the User will not use Services provided by RideMantra to create mischief or cause nuisance, annoyance or inconvenience either to other Users, and/or RideMantra and/or the general public;
  • It is understood and accepted that the member will not impair / harm the proper functioning of the Application and / or Website and / or customer care in any manner whatsoever.
  • It is understood and accepted that the Users will at all times keep their RideMantra Account login credentials and other account login credentials/information or other identification information provided which allows User the access to the Services provided by RideMantra confidential at all times. RideMantra shall not be responsible at any time for any reason whatsoever in the event of misuse of the User Account by any unauthorized person or otherwise;
  • It is understood and accepted that the User will be responsible for all activities that take place from their respective RideMantra Accounts.
  • It is understood and accepted that the Users shall not remove any copyright, trademark or other proprietary notices from any portion of the Services rendered by RideMantra
  • It is understood and accepted that the Users shall not reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by RideMantra;
  • It is understood and accepted that the Users shall not decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law;
  • It is understood that User shall not cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or
  • It is understood and accepted that the User will provide the necessary proof of identity, proof of address and other KYC documents as and when requested to do so by RideMantra;
  • It is understood and accepted that the User will comply with all applicable law (as may be amended from time to time) while using the Services provided by RideMantra.
Without prejudice to RideMantra’s rights to terminate this Agreement under any other law for the time being in force, against the User, RideMantra reserves its right to immediately suspend and/or terminate the Service and the use of the Service by the User in the event of any non-compliance by the User with any of the above mentioned understanding.
DEFINITIONS
  • "Applicable Law(s)" shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any Governmental Authority, Tribunal, Board, Court or any recognized stock exchanges having jurisdiction over the matter or any Party in question;
  • "Application or App" means the mobile application developed, owned, controlled, managed, maintained, hosted, licensed and/or designed by RideMantra (or its Affiliated Companies) to run on smartphones, tablet computers and/or other devices, through which the Service is made available to the User;
  • "Device" means the relevant smartphone, computer, laptops, tablets or such other device as may be used by User for which the Service is made available by RideMantra (in its sole discretion) to use and have access to the Service and to enable the User to avail the benefits of such Service;
  • "Message Board/Message Box" means a discussion box appearing on any section of the website or App provided by RideMantra after a User has posted an invite that may be used for any kind of discussion with respect to the Ride and on which Users can submit and/or read messages;
  • "Ride" means the transportation of a Provider with a Seeker or a Seeker with another Seeker or vice versa from the point of pick-up until the point of drop-off on mutually agreed terms between the Provider and Seeker;
  • "Provider" means any person who posts as a Provider with RideMantra, who may either own a vehicle or hire a vehicle and who is in need of a Seeker to share the Ride on a common route and who has a spare seat in his/her vehicle;
  • "Seeker" means any person who posts as a Seeker with RideMantra and who is looking to share the Ride with a Provider or another Seeker travelling on the same route as that of himself/herself;
  • "Service" means and includes a technology platform for the on-demand, lead-generation service through the App, Message Box, Website or such other platforms, communication media or channels as are from time to time operated and made available by or on behalf of RideMantra that allows a User to request for a Ride and includes any arrangement for a third party payment processor or mobile payment platform to process the fare for a Ride requested via the App or the Website, and also includes any other Customer Care services as may be provided by RideMantra at its sole discretion;
  • "User" shall mean to include a registered Provider and a Seeker who has created a User Account with RideMantra and successfully completed the first level verification process to avail the services provided by RideMantra;
FOR THE PURPOSE OF THIS AGREEMENT, IT IS HEREBY CLARIFIED THAT RIDEMANTRA DOES NOT PROVIDE ANY KIND OF TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER BUT MERELY A TECHNOLOGY PLATFORM PROVIDER TO THE USERS FOR SHARING A RIDE BETWEEN COMMON ROUTES AND ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY INDEPENDENT PARTIES WHO ARE REGISTERED USERS WITH RIDEMANTRA OR INDEPENDENT TAXI/AUTORICKSHAW SERVICE PROVIDERS SELECTED BY USERS THEMSELVES, WHO ARE NOT EMPLOYED BY RIDEMANTRA OR ANY OF ITS AFFILIATES. THE APP AND / OR WEBSITE DOES NOT INTERFERE WITH RIDE, DESTINATIONS OR TIMINGS. THE AGREEMENT FOR RIDE SHARING IS BETWEEN THE USERS. RIDEMANTRA IS NOT A PARTY TO ANY AGREEMENT OR TRANSACTION BETWEEN USERS, NOR IS RIDEMANTRA LIABLE IN RESPECT OF ANY MATTER ARISING BETWEEN THE USERS.
USE OF THE SERVICE
User Account and Accuracy of Information:
In order to use the Application and / or Website to avail the Service rendered by RideMantra, the Users shall be required to register themselves with RideMantra by providing basic KYC details such as name, gender, email ID and/or valid mobile number. Providing further verification by address and bank account details is optional at the discretion of user to ensure maximum verification credentials on his/her profile. The Users declare that the information provided by them is correct in all respects. Users also declare that all information posted on the website or App shall be correct and always up to date.
It is further clarified that any person who is of the age of 18 years and above can register with RideMantra and avail the Service. User accepts that by registering with RideMantra and creating a RideMantra Account, User confirms that he/she is of the age of 18 years or above and RideMantra shall not be responsible for any discrepancies that may be found regarding the age of the User. Subsequently, neither shall RideMantra be bound to independently verify and confirm the same.
Notwithstanding the verification steps undertaken, RideMantra does not confirm the accuracy of any information provided by the Users on the Application and / or Website or to a Provider or Seeker, as the case maybe. RideMantra shall not be liable to any User in the event of any information provided by another User being false, incomplete, inaccurate, misleading or fraudulent. It is understood and agreed that the Users will be using the platform and/or Service provided by RideMantra at their own risk and cost.
User shall be responsible to adhere to/abide by the relevant applicable laws (as amended from time to time) while accessing the Application and / or Website or availing the Service provided by RideMantra.
No person shall register or create a User’s account on behalf of or in order to impersonate another person.
Access to RideMantra’s Service:
Subject to compliance by User with these Terms, RideMantra grants the User a limited, non-exclusive, non-sub-licensable, revocable and non-transferrable right to:
  • access and use the Applications on their personal Device solely in connection with their use of the Services; and
  • access and use any content, information and related materials that may be made available through the Services, in each case solely for User’s personal, non-commercial use. Any rights not expressly granted herein are reserved by RideMantra and RideMantra’s licensors, if any.
No Commercial Activity:
  • The Provider and Seeker shall not use the Services provided by RideMantra to make a profit.
  • The Provider must not provide any additional services to the Seeker in exchange for profit or otherwise such as package delivery, waiting time, additional drop offs and pick-ups and collecting additional passengers (other than the Seeker). In case, the Provider has additional seats in his/her owned or hired vehicle, he may take more Seekers for the Ride only with the consent of other Seekers. RideMantra shall not be responsible for any kind of nuisance, discomfort or other problems faced by Users before, during or after the Ride and Users may exercise their discretion and sound judgment before availing the Ride.
  • All Trips, collection points and destinations must be pre-agreed through the Application and / or Website between the Provider and Seeker. The Provider may not collect any Seeker from any location which has not been pre-agreed with the other Seekers through the Application and / or Website.
  • It is understood that using the Application and / or Website for a reward may invalidate a Provider’s insurance and invite adverse legal consequences by relevant regulatory authorities
  • RideMantra shall not be responsible for any loss or damage incurred by a User or caused to a User as a result of any breach by any User of these Conditions including where any Provider offers the Ride for a profit and commits a breach of any agreement between the Provider and Seeker.
  • Any offering of Ride in violation of the Terms and conditions of this Agreement shall be at the sole risk of such User and RideMantra shall have no liability towards Users for such violations.
  • Any breach of these conditions will give rise to immediate suspension of such User’s account and they may be restricted from accessing any further Services.
Technology Platform:
RideMantra offers a technology platform on its website www.RideMantra.com and Mobile Application named RideMantra- which is available on Android, iOS and Windows platforms.
Additionally, Apple Inc., Google Inc., Microsoft Corp., and/or their affiliates will be third-party beneficiaries to this contract, if you access the Services using Applications developed for Apple iOS or Android mobile devices, respectively. It is clarified that these third party beneficiaries are not in any way parties to this contract and have no obligations to support the Services in any manner. User’s access to the Services using these Devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.
For example:
A Provider travelling from Lokhandwala, Andheri to Nariman Point, Mumbai posts a classified for sharing a ride and at the same time a Seeker is also looking to travel between the same points sends a message to the Provider, after which the details are shared between the Provider and Seeker through the Platform and they meet at the given point and at the pre-arranged time and share the ride.
The technology also provides that two or more Seekers, who may be using the platform, may have a common destination or a common route, and they may use the App or website to jointly hire a Taxi/auto-rickshaw/cab service, and share the cost of the Ride.
The technology also provides a possibility that a female Seeker/Provider can pick and choose only a female Provider/Seeker for a particular Ride if she so chooses. Thus Female Seekers/Providers shall have an additional feature of gender based selection of Providers/Seekers, as the case may be.
Security features of the Platform:
The mobile numbers, email address, address and other verification details of the Users shall not be shared by RideMantra with other users. The Provider and Seeker are at liberty to interact on the Message Box/Message Board of the Application and / or Website and share such private details. It is the sole discretion of the Provider and Seeker to exchange their numbers.
Verification:
All profiles have three circles/dots to indicate the level of verifications user has opted to go through with RideMantra.
Verification circles/dots and their relevance
  • First Green dot means that this particular User’s mobile number has been verified by RideMantra, using a pin based verification wherein a pin number is sent to the User’s mobile number and the User enters the same on the application / website to complete the verification process.
  • Second Green dot means that the User has completed the second level verification process, which may be either verification of their physical address or verification of their bank account/corporate account or family details. Once a User enters his/her address on the website / application, a randomly generated pin number is couriered to the address submitted by the User. Upon receipt of the said pin number at their address, the User enters the same on the website / application and completes the second level of verification and earns two green dots on his/her profile.
  • Third Green dots means that the Users have also completed their third level verification thereby completing all levels of verification. Once a User enters his basic bank account information, a minor amount ranging between Rs.0.01 to Rs.5.00 is transferred by RideMantra to the said bank account. Upon receipt of the amount in his bank account, the User enters this amount received in the verification box provided in the website / application. This enables him to comply with the 3rd level verification step and he earns a third green dot in his RideMantra profile.
The number of Green Dots indicates the level of verification as above that has been undertaken by RideMantra, however RideMantra does not provide any guarantee or assurance of the genuineness or accuracy of the verification carried out and it is for the Users to use their own discretion while selecting a Provider or Seeker.
Booking and Payment
Currently the technology is being offered free of cost to Users, however RideMantra reserves a right to impose a charge on its Users as and when it so desires to with prior intimation to its Users.
Variation of the Conditions, Site and Service
RideMantra reserves the right to modify / amend the Terms & Conditions, the website functionality & look and also the services provided through the Service at any time without notice. Any modification to the Service will take effect as soon as such changes are published on the Application and / or Website of RideMantra, subject to communication of any material change of the Terms and Conditions to the Users vide an e-mail.
Continued use or access by the Users after such modifications of the Service shall be deemed as consent by the User to such changes made in the Terms & Conditions and/or Service.
Other Conditions:
The Providers and Seekers will have no recourse against RideMantra for any aspect of the transaction. RideMantra will not contact Provider or Seeker and will take no steps whatsoever to manage the Ride share between the Providers and Seekers. The shared Ride will be solely managed by the Providers and Seekers.
RideMantra reserves the right to change any aspect of the Application and / or Website which may include adding new services (which may require payment) or withdrawing any existing Services.
RideMantra does not guarantee that the App and/or the Website will be functional at all times and it is possible that the platform may be suspended during such period when the Application and / or Website is not in operation. RideMantra will not be liable to any of the Users in case where the App or website is non-operational.
PROVIDERS AND SEEKERS OBLIGATIONS AND RESPONSIBILITY:
Providers Obligations and Responsibility:
  • The Provider undertakes to calculate cost of fuel, toll, maintenance, repairs, depreciation and insurance of their vehicle etc and ensure that the cost requested from Seeker(s) does not result in the Vehicle running for hire or for reward.
  • The Providers owning a vehicle:
    • will ensure that they at all times hold a valid driver’s license.
    • will ensure that they have a comprehensive vehicle insurance cover including third party insurance.
    • will ensure that their Vehicle will have a valid PUC (Pollution Under Control) certificate at all times
  • The Provider will be at the said location / agreed place at the agreed time and shall not expect the Seeker to wait for more than 5 minutes beyond the agreed meeting time. It is however understood and agreed by the Provider, that RideMantra bears no responsibility or obligation and is in no manner liable to ensure that the Seeker arrives at the agreed pick up point at the agreed time;
  • The Provider shall ensure that he/she is medically fit to drive a vehicle;
  • The Provider shall have the legal right to operate the vehicle in which he/she is offering the Ride to the Seekers. The Provider shall ensure that the vehicle is in good working condition adhering to the safety standards as may be prescribed by the road transport authorities and the applicable laws (as amended);
  • The Provider will be solely responsible for any costs and/or regulatory liabilities in the event of any untoward incident resulting in injuries to the Providers and Seekers and damages to the vehicle;
  • The Provider will not try to deceive RideMantra or the Seekers with respect to the Ride services that is offered on the platform;
  • The Provider will not discriminate Seekers on the basis of caste, creed, religion, gender or age, except where the Provider is a female and prefers to share the Ride with a female Seeker;
  • The Provider assures that the journey shall not be for any fraudulent, unlawful activity or for any ulterior motives;
  • The Provider shall have no criminal offence of any nature registered against him/her under any laws prevalent for the time being in India or any other country;
  • The Provider will immediately inform all Seekers of any change to the Ride. If the Provider decides to change any aspect of the Ride, he/she undertakes to contact the Seeker(s) and confirm the change with all Seeker(s) with whom he/she has agreed to share the Ride.
  • The Provider shall drive with care and responsibility and not break any road traffic rules,
  • The Provider will not drive under the influence of alcohol or under any other intoxicating substance.
  • The Provider shall not do anything that damages the reputation of RideMantra.
Seekers obligations and responsibility:
  • The Seeker assures that the journey shall not be for any fraudulent or unlawful activity or for any ulterior motives;
  • The Seeker will be at the said location / agreed place at the agreed time and shall not expect the Provider to wait for more than 5 minutes beyond the agreed meeting time; It is however understood and agreed by the Seeker, that RideMantra bears no responsibility or obligation and is in no manner liable to ensure that the Provider arrives at the agreed meeting place at the agreed time;
  • The Seeker will not in any way damage or cause harm to the vehicle or the Provider;
  • The Seeker will immediately inform the Provider of any change / cancellation of Ride;
  • The Seeker(s) agree that they will pay the agreed amount to the Provider as the cost contribution to the Provider.
  • The Seeker shall never ask the Provider to break any Traffic/Transport/City Police and/or government rules for any purpose (especially for reaching the destination earlier).
  • The Seeker shall never pressurize the Provider to overload the boot space of the Vehicle with luggage. No luggage shall be placed on the seating area of the vehicle.
  • The Seeker shall have no criminal offence of any nature registered against him/her under any laws prevalent for the time being in India or any other country;
  • The Seeker shall not do anything that damages the reputation of RideMantra.
In the event the Provider or Seeker fails to comply with any of these Terms or any other conditions, RideMantra reserves the right to record this information relating to the breach, to publish or disclose this information on the User’s online profile and to suspend or withdraw the User’s access to the Services.
General Behaviour
It is expected that both the Provider and Seeker shall maintain certain standards of behaviour at all times while using the Service. RideMantra encourages all its Users to take full responsibility of their belongings. In case of any items being lost during the Ride, RideMantra is not responsible for the same in case of loss or damage to the same.
All the calls made to RideMantra's Call Centres are recorded by RideMantra for quality and training purposes.
INSURANCE
The Provider’s vehicle should have a comprehensive insurance policy which would also cover third party liability including the occupants of the Vehicle. The Seeker may at any time request the Provider to produce the insurance policy and the Provider must oblige with such a request.
With regards to insurance, it is the User’s responsibility to verify that the vehicle insurance provides adequate cover to them.
RIDEMANTRA COMPLIMENTARY INSURANCE COVER (Insurance feature will start from 6th June, 2016)
As part of it’s social responsibility towards it’s Users, RideMantra is offering a limited period complimentary insurance policy (Cover) to it’s Users. This service is entirely at the discretion of RideMantra and is subject to the following terms:
  • The cover is a Group Personal Accident (GPA) Policy in case of death & Permanent Total Disability (PTD) and NOT an individual policy for each eligible user
  • This Cover is available only to Users who are 18 years and above and who are fully verified with RideMantra and have also filled in Details of Insurance on their profile page. RideMantra is not responsible for an incorrect declaration of age at the time of using the service and would not be liable to provide this facility in the case of the User being below the mandated age criteria
  • The Cover is subject to a maximum limit of Rs.5,00,000/- (Rupees Five Lakh) each for the covered Provider(s) and Seeker(s)
  • The Cover is also subject to the Terms & Conditions of the Insurance Company i.e. Reliance General Insurance Company Ltd. Details of the terms are available on the website www.reliancegeneral.co.in
  • Any violation of any of the other RideMantra usage terms would automatically make the User ineligible for this facility.
  • Both RideMantra & Reliance General Insurance Company Ltd. have the discretion to decide on a particular claim and also withdraw this facility at any point of time without prior notice.
  • All claims & settlements would be directly co-ordinated between the User & the Insurance Company. RideMantra would not be a party to assisting in the claim process.
  • The Cover is currently only available to Indian nationals using the service within the geographical boundaries of India.
  • The Cover is available for 24 hours from the start of the ride as per the details available in the RideMantra system. To illustrate, if the start time of the ride shows as 3 P.M IST on May 1, the Cover would extend up to a maximum of 2:59 P.M IST on May 2nd. The start time considered would be the time entered by the User at the time of creating the post.
  • All request for claims would be subjected to the processes & documentation of the Insurance Company and are liable to change from time to time. The details of the claim procedure can be accessed on the following link Claim Process
INDEMNITY AND RELEASE
Users agree to indemnify RideMantra, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of i) the breach or misuse of these Conditions; ii) breach or violation of any of the Terms of this Agreement; iii) RideMantra’s use of User’s content; or iv) any violation of rights of any third parties by User.
RideMantra shall not be liable for any indirect or consequential losses and/or damages resulting from any use of the services offered by RideMantra or of any losses arising due to the inability of the User to access or use the services or of any losses due to any transaction between the Users.
In case a User has a disagreement with another User, the User agrees to release RideMantra from any type of claims and damages arising out of such disagreements with other Users.
GENERAL TERMS
Relationship:
No arrangement between the Users and RideMantra shall constitute an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship or the like between the Users and RideMantra.
This Agreement is deemed to be effective as soon as a User creates an account on the platform, and as amended from time to time. Either party can terminate the agreement by deactivating/deleting the User Account with prior written intimation.
If any term of this document is invalid or unenforceable, in whole or in part, then such term or part shall to that extent be deemed not to form part of this document but the legality, validity and enforceability of the other Terms shall not be affected.
Suspension or Withdrawal of Site Access:
If the User does not comply with all or some of the Conditions, User acknowledges and accepts that RideMantra can at any time, without prior notification, interrupt or suspend, temporarily or permanently, all or part of the service or your access to the Application and / or Website (including in particular, the User Account).
Intellectual Property:
The format and content included on the Application and / or Website is protected by copyright laws. All related icons and logos are registered intellectual property rights of RideMantra and are protected under applicable intellectual property rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
All rights are reserved in relation to any registered and unregistered trademarks (whether owned or licensed to RideMantra or its Licensor) which appear on the Application and / or Website.
The Application and / or Website or any portion thereof may not be reproduced, duplicated etc., without the prior consent of RideMantra.
Content of the Site Provided by the Users:
By displaying User content on the Application and / or Website, Users expressly grant a license to RideMantra to display the content and to use it for any of our other business purposes.
Any content, whether published, uploaded, audio, or video provided by the User to RideMantra remains the User’s property. However, by providing RideMantra the content, the User provides RideMantra the right to use, copy, distribute and in general use in any manner this content without further notice to or consent from the User. The User confirms that they are the sole and exclusive owners of such content and holds the necessary rights to grant RideMantra the licence to use this content. Further the User agrees not to post any content that is defamatory, violent, obscene, offensive, or unlawful or which infringes the intellectual property rights of either RideMantra or any other person. RideMantra reserves it’s right to remove such content from it’s website and also to discontinue the account of the User responsible for the offensive post.
RideMantra shall not be liable for such content, and the User shall be personally liable for any damages or liability and agrees to indemnify RideMantra in relation to any liability it may suffer as a result of any such content.
As soon as RideMantra becomes aware of any such infringing content, the Company shall do everything it can to remove such content from the Application and / or Website as soon as possible.
Partner Sites
RideMantra reserves the right to reproduce any information that appears on the Application and / or Website or on the partner sites.
In particular, ads published on one of the sites maintained or co-maintained by RideMantra may be reproduced on other sites maintained or co-maintained by RideMantra or third parties.
CONSENT TO ELECTRONIC COMMUNICATIONS AND TRANSACTIONS
By clicking the ‘I Agree’ button, User consents to conduct transactions and receive communications, notices and information from RideMantra electronically, whether sent by e-mail to the registered e-mail id, text message, and push notifications to the registered mobile number or other electronic means. Electronic communications shall be deemed to have been received by User when RideMantra sends the electronic communication to the email address / mobile number as per our records, or when we post the electronic communication on the Application or the Website.
PRIVACY POLICY
RideMantra collects information about the User when the User uses its mobile Applications, websites, and other online products and services, and through other interactions and communications User may have with RideMantra. RideMantra is committed to protecting its website visitors' and Mobile Application Users' privacy.
RideMantra collects information which Users provide directly, such as when User creates or modifies his/her account, requests on-demand services, contacts customer support, or otherwise communicates with RideMantra. This information may include: name, email, phone number, postal address, profile picture, bank details, employment details and other information.
When User uses RideMantra’s Services, the information about User including the following are collected:
  • Location Information
  • Contacts Information
  • Information posted on Message Board/Message Box
  • Usage and Preference Information
  • Device Information i.e. IP Address, Device ID, MAC Address and general information about Device Model, Manufacturer, operating system.
  • Login Information
Use Of Information
RideMantra may use the above information to:
  • Provide, maintain, and improve its Services, including, for example, develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal operations, including, for example, to prevent fraud and abuse of RideMantra’s Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  • Send or facilitate communications (i) between Provider and a Seeker, such as estimated times of arrival (ETAs), or (ii) between User and a contact of User in connection with User’s use of certain features, such as referrals, invites, or ETA sharing;
  • Send User communications which will be of interest to them, including information about products, services, promotions, news, and events of RideMantra.
  • Device Information i.e. IP Address, Device ID, MAC Address and general information about Device Model, Manufacturer, operating system.
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
Sharing of Information:
RideMantra may share above User information with Providers and Seekers and with general public if the User submits content in a public forum such as a blog or social media post or other services viewable by general public:
RideMantra may also share User information:
  • With RideMantra’s subsidiaries and affiliated entities that provide services or conduct data processing on its behalf, or for data centralization and / or logistics purposes;
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on its behalf;
  • In response to a request for information by a competent authority if RideMantra believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties if RideMantra believes User’s actions are inconsistent with RideMantra’s User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of RideMantra or others;
  • In connection with, or during negotiations of, any merger, sale of RideMantra’s assets, consolidation or restructuring, financing, or acquisition of all or a portion of RideMantra’s business by or into another company;
  • If RideMantra otherwise notifies User and User consents to the sharing.
Social Sharing Features
The Services rendered by RideMantra may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Use of such features enables the User to share information with their friends or the public, depending on the settings the User establishes with the social sharing service. User is advised to refer to the privacy policies of those social sharing services for more information about how they handle the data, Users provide to or share through them.
LAW AND JURISDICTION
These Terms shall be governed by the law of India and any disputes arising in relation to these terms or use of Service shall be subject to the jurisdiction of the Courts of Mumbai.
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
CONFIDENTIALITY
The User agrees not to use any of the technical and other proprietary information relating to RideMantra’s platform, business, and operations. The User shall not disclose any Confidential Information to any third party. The User also agrees to take all practicable steps to ensure that the Confidential Information shall be kept fully private and confidential by them. The above provisions of confidentiality shall not apply to that part of the Information which was in the public domain at the time of disclosure.
SURVIVAL OF PROVISIONS & RIGHTS
The Terms and provisions of this Agreement that by their nature and content are intended to survive the performance hereof by any or all Parties hereto shall so survive any termination of this Agreement or suspension/withdrawal of Service by RideMantra.
DISCLAIMER OF LIABILITY
The Services are provided “as is” and “as available.” RideMantra disclaims all representations and warranties, express, implied or statutory, not expressly set out in these Terms, fitness for a particular purpose and non-infringement. In addition, RideMantra makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services or any services requested through the use of the App or the Website, or that the Services will be uninterrupted or error-free. RideMantra does not guarantee the quality, suitability, safety or ability of third party providers. Users agree that the entire risk arising out of the User’s use of the Services, and any service or goods requested in connection therewith, remains solely with User, to the maximum extent permitted under applicable law.
Users may access the Application and / or Website at their own risk and RideMantra will neither be liable nor responsible for any actions or inactions of any of the Users including but not limited to providing false, misleading, inaccurate or incomplete information by User, cancellation of a Ride by User, failure to make payments by User nor any breach of conditions, representations or warranties by the Users.
RideMantra shall not be liable for any financial or indirect loss such as loss of reputation, loss of bargaining position, loss of profits, etc arising out of the services provided by RideMantra (whether suffered or incurred as a result of RideMantra’s negligence or otherwise).